Terms of use
Last updated 3 November 2026
These terms apply when you use the 5Sense website (5sense.eu), the demo (demo.5sense.eu) or the app (app.5sense.eu). By using them you agree to these terms.
Who we are
5Sense provides the website, the demo and the app described here.
Contact: info@5sense.eu.
The demo
The demo is free and needs no account; we ask only for your e-mail address before it opens. It runs on sample data that stays in your browser. We may change or reset the demo at any time.
Accounts
- 5Sense is meant for companies. The person who creates an account becomes its owner and confirms that they may act for the company.
- The owner decides who gets access and with which role, and is responsible for the people the company invites.
- Keep your password to yourself. Tell us at info@5sense.eu if you think someone else has used your account.
Your company's data
- The data your company puts into 5Sense belongs to your company. We use it only to provide 5Sense to you, as described in our privacy policy.
- On the Team and Pro plans you can export your data to CSV at any time. On any plan you can ask us for a copy of your company's data at info@5sense.eu.
- Your company is responsible for what it enters, including photos and names of people, and for having the right to use them.
Price and payment
Prices are on the pricing page. The Free plan costs nothing, and we will not charge your company anything unless it chooses a paid plan.
- The Team plan is paid in the app, monthly or yearly. The payment is handled by Paddle, which sells 5Sense to your company as our reseller (merchant of record) and sends the invoices.
- Admins can change the payment details, see invoices or cancel the subscription under "Payments and invoices" in the app. A cancelled subscription stays active until the end of the period already paid for. When it ends, the account goes back to the Free plan; nothing is deleted.
- If a payment fails, the Team plan keeps working for 14 days. After that, the account can only be viewed until the payment goes through. Nothing is deleted, and workers and auditors can keep working.
- The Pro plan is an annual contract agreed with us directly, billed yearly.
Refunds
- 30-day money-back guarantee. If your company is not happy with the Team plan, write to info@5sense.eu within 30 days of its first payment and we refund that payment in full, whether it was monthly or yearly. The account then goes back to the Free plan; nothing is deleted.
- After those 30 days, payments are not refunded, in full or in part. Cancelling stops the next payment, and the plan keeps working until the end of the period already paid for.
- For the Pro plan, refunds follow the annual contract.
- This does not limit any right to cancel or withdraw that the law gives you.
Fair use
Do not try to reach other companies' data, break or test the security of 5Sense without our written permission, overload the service, or use it for anything unlawful. We may suspend an account that does, and will tell the owner why.
Availability and changes
We are actively developing 5Sense. We may add, change or remove features, and we do our best to keep the service running, but we cannot promise it will always be available or free of errors. We will tell account owners in advance about changes that affect how they use 5Sense.
Liability
5Sense is provided as it is. As far as the law allows, we are not liable for indirect losses, such as lost profit or lost production, and our total liability is limited to what your company has paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Ending
Your company can stop using 5Sense at any time. The owner can ask us to close the account and delete its data by writing to info@5sense.eu.
Changes to these terms
When we change these terms, we update this page and the date at the top. For changes that matter to existing accounts, we tell the owners before they apply.